Shipping & Delivery Information
Note: Please take note that the customers will cover the tax duties themselves depending on the weight of their parcels.
How long does it take for my order to be shipped?
Once your payment is successful, we will process and ship your order within 7 - 14 working days. Please take note, for praying equipment products such as prayer veils, the shipping period will be 14 - 20 working days. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
How can I track my order?
You can track the order delivery status here. You can also check your email where a notification email containing your order tracking details will be sent to you once the item is sent for shipping.
I still did not receive my tracking number and want to know my parcel status.
If this happens, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 7 - 14 working days. For accurate updates on your parcel, you may contact our Kimyra staff by Whatsapp or email here.
Why is my tracking number showing no updates?
In the instance that your parcel status from your acquired tracking number is showing no progress, your order may not be complete yet and still in production. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 7 - 14 working days. For accurate updates on your parcel, you may contact our Kimyra staff by Whatsapp or email here if your tracking number shows no update after 14 working days.
Can I change my order details (Shipping Address, Phone number, etc.)?
You may contact our customer service immediately on the status of your order by Whatsapp or email here. No changes can be made to the shipping details once the items are processed/shipped.
What to do if my item is returned to the sender by the courier service provider?
In the case of a failed delivery, our customer service team will contact you by Whatsapp or email to notify an arrangement for re-delivery. Additional charges on postage may be needed to arrange a second delivery.
International Deliveries - Duties & Taxes
What courier service is used for international delivery?
For international delivery, the shipping couriers may vary. For Singapore, the only courier available is Ninja Van only. For Brunei, the only courier available is J&T Express only. For Indonesia, you may either choose J&T Express or FedEx, whichever suits your interest. As for the rest of the world (that was not mentioned), the only courier available is FedEx.
How much is the shipping cost to my country?
All shipping fees are calculated at checkout and depend on the parcel weight/dimension and also the delivery destination country.
Are there any additional taxes or duties?
All international deliveries may be required to pay import duties and taxes by your own country’s customs, as your parcel reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Kimyra is not responsible for any extra taxes or duties applied to your parcel. We recommend contacting your local customs office for the fee calculations.
Do I need to register to make a purchase?
No, you may check out as a guest. However, we recommend you create an account with us to be a member and enjoy the rewards of our Kimyra Loyalty Programme. By signing up, you will also receive special benefits and discounts that are specially for our members. Conveniently, you could also keep track of your purchase history for future reference via the dashboard.
Can I reset my password?
You can reset your account’s password by clicking “Forgot password?” on the login page. An email will be sent to your registered email address containing the link and steps for you to set a new password. For further assistance, you may contact our customer service by Whatsapp or email here.