What sizes does Kimyra offer?

Kimyra modest activewear comes in 11 sizes, from S to 8XL. Our Kimtuniq top fits chest measurements from 35 inches (S) up to 53 inches (8XL) and hip measurements from 47 to 68 inches, so petite and plus size Muslimah can find a comfortable, loose fit.

Does Kimyra have plus size modest activewear?

Yes. Kimyra offers plus size modest sportswear from 2XL to 8XL. Our largest size, 8XL, measures 53 inches at the chest, 68 inches at the hip and 41 inches in length, giving full coverage without clinging to the body.

How do I choose the right size?

Measure around the fullest part of your chest and hip with a measuring tape, then compare with the size chart below. The chart shows garment measurements, so choose a size with chest and hip measurements larger than your body for a loose, modest fit. If you are between two sizes, we recommend the bigger size.

What is the Kimtuniq size chart?

All measurements are in inches. Chest, armhole and hip are circumference measurements.

How long is the Kimtuniq top?

The Kimtuniq top is 34 inches long in size S and up to 41 inches long in size 8XL. The longer cut is designed to cover the hips during sports, swimming and everyday wear.

Are the measurements exact?

Each measurement may differ by about 1 inch (±1.0 inch) from the size chart, because every piece is cut and sewn individually.

What if my size does not fit?

If the size is not right, you can request a size exchange within 7 days of receiving your order. Please see our Returns, Refunds & Exchange section below for the requirements.

How can I choose the courier service for my parcel?

For domestic shipping within Malaysia, you may either choose NinjaVan or J&T Express. For international delivery, the shipping couriers may vary. For Singapore, the only courier available is Ninja Van only. For Brunei, the only courier available is J&T Express only. For Indonesia, you may either choose J&T Express or FedEx, whichever suits your interest. As for the rest of the world (that was not mentioned), the only courier available is FedEx.

Note: Please take note that the customers will cover the tax duties themselves depending on the weight of their parcels.

How long does it take for my order to be shipped?

Ready stock items are shipped within 1–3 working days after your payment is successful. Pre-order items are made in our own facility in Bandar Teknologi Kajang, Malaysia, and shipped within 7–14 working days. Each product page states whether the item is ready stock or pre-order. Please take note, for prayer equipment products such as prayer veils, the shipping period will be 14–20 working days. If your order contains both ready stock and pre-order items, everything will be shipped together once the pre-order item is ready. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

How can I track my order?

You can track the order delivery status here. You can also check your email where a notification email containing your order tracking details will be sent to you once the item is sent for shipping.

I still did not receive my tracking number and want to know my parcel status.

If this happens, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 1–3 working days for ready stock items and 7–14 working days for pre-order items. For accurate updates on your parcel, you may contact our Kimyra staff by Whatsapp or email here.

Why is my tracking number showing no updates?

In the instance that your parcel status from your acquired tracking number is showing no progress, your order may not be complete yet and still in production. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 1–3 working days for ready stock items and 7–14 working days for pre-order items. For accurate updates on your parcel, you may contact our Kimyra staff by Whatsapp or email here if your tracking number shows no update after 14 working days.

Can I change my order details (Shipping Address, Phone number, etc.)?

You may contact our customer service immediately on the status of your order by Whatsapp or email here. No changes can be made to the shipping details once the items are processed/shipped.

What to do if my item is returned to the sender by the courier service provider?

In the case of a failed delivery, our customer service team will contact you by Whatsapp or email to notify an arrangement for re-delivery. Additional charges on postage may be needed to arrange a second delivery.

What courier service is used for international delivery?

For international delivery, the shipping couriers may vary. For Singapore, the only courier available is Ninja Van only. For Brunei, the only courier available is J&T Express only. For Indonesia, you may either choose J&T Express or FedEx, whichever suits your interest. As for the rest of the world (that was not mentioned), the only courier available is FedEx.

How much is the shipping cost to my country?

All shipping fees are calculated at checkout and depend on the parcel weight/dimension and also the delivery destination country.

Are there any additional taxes or duties?

All international deliveries may be required to pay import duties and taxes by your own country’s customs, as your parcel reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Kimyra is not responsible for any extra taxes or duties applied to your parcel. We recommend contacting your local customs office for the fee calculations.

Do I need to register to make a purchase?

No, you may check out as a guest. However, we recommend you create an account with us to be a member and enjoy the rewards of our Kimyra Loyalty Programme. By signing up, you will also receive special benefits and discounts that are specially for our members. Conveniently, you could also keep track of your purchase history for future reference via the dashboard.

Can I reset my password?

You can reset your account’s password by clicking “Forgot password?” on the login page. An email will be sent to your registered email address containing the link and steps for you to set a new password. For further assistance, you may contact our customer service by Whatsapp or email here.

How do I know my order is successful?

You will receive an email confirmation on your purchase which must contain your Order Number. Ready stock orders are shipped within 1–3 working days and pre-order items within 7–14 working days (14–20 working days for prayer equipment products) after payment is successful. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order.

Can I add/remove/change items for my order?

You may contact our customer service immediately on the status of your order by Whatsapp or email here. No changes can be made to the shipping details once the items are processed/shipped.

Can I cancel my order?

Yes, you can request for order cancellation but the outcome of the request will depend on your reason for cancellation.

You may contact our customer service to make your request by Whatsapp or email here. Please state:

• Order Number
• Name
• Phone Number
• Reason for cancellation

What payment options are there with Kimyra?

We accept VISA & MASTERCARD credit/debit cards, Paypal, Atome, Manual Bank deposits, online transfers, FPX etc. using our payment gateway service providers. Payment method options will be shown when checking out.

Do you provide Cash on Delivery (COD)?

No, we do not provide COD service.

How do I send the receipt for my online transaction?

For customers that want to make manual bank deposits or online transactions to Kimyra Maybank account, please make sure to send your proof of payment to us for your order payment status to be verified. Make your payment to our Maybank account and fill in the form here to notify us regarding your payment. Our staff will manually update your payment status in 1 or 2 working days after submission. Or you may also contact our customer service to send your payment by Whatsapp or email here. Please state:

• Order Number
• Name
• Phone Number
• Proof of payment

Note: We will only process your order if your payment is successful.

What is Atome?

Atome is a payment method where you can pay in 3 installments with 0% interest. To use this method, just choose Atome as your payment method when checking out. Fill in your required details to complete the registration/payment and the first instalment will be deducted after completing checkout. More details about the Atome payment process here.

Can I exchange the item I purchased if the product is damaged/defective?

Yes, you can. You may request a Return & Refund Request to our customer service by Whatsapp or email here. You can return the product that you want to exchange to our address and we will send the new product to you immediately. Any postage charges will be refunded back to your account.

When will the refund be credited back to my account?

Once you have arranged returning the item to us, please wait for seven (7) working days for our team to process the refund to be made to your account.

Can I exchange the item if I want to change the size or colour?

Yes, you can still make an exchange by Whatsapp or email here but only within 7 days after receiving your parcel and you must follow the return requirements below.

Requirements for exchange:

1. Request made within 7 days upon receiving the parcel
2. The product tag is still attached to the product
3. The condition of the product is still new and intact and not used in any way, shape or form.
4. Return the product that you want to exchange to our address and inform us the tracking number. The exchange will be made after the inspection of returned products.
5. There will be additional charges on postage to arrange a second delivery.