POLICY

NOTICE

Product Illustrative
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. Therefore, do expect some product differences. Thank you for your consideration


Third Party Delivery Partner
Kimyra Style Ventures will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.

Order & Shipping

Shipping Period
Once your payment is successful, we will process and ship your order within 7 - 14 working days. Please take note, for praying equipment products such as prayer veils, the shipping period will be 14 - 20 working days. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.


Delays
We in Kimyra, would like to inform that the operation process is mainly handled by the manual power of our operation department. Due to restrictions that cannot be avoided, do expect some delays in your orders. But we will try our best to provide our customers with the best services possible. Thank you for your consideration.


Taxes and duties
All international deliveries may be required to pay import duties and taxes by your own country’s custom, as your parcel reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Kimyra is not responsible for any extra taxes or duties applied to your parcel. We recommend contacting your local customs office for the fee calculations.

Return, Refund & Exchange

At Kimyra International Sdn Bhd, your satisfaction is our top priority and we stand behind the quality of the products that will make you happy with every purchase. We believe that we can work with our customers to make every purchase.

 

What if I received a damaged/defective product?
You may request an exchange request to our customer service by Whatsapp or email here. Customer is required to send a picture of the faulty item. Replacement must be informed as soon as possible within 3 days after receiving.

 

You can return the product that you want to exchange to our address (please update us with a tracking number) and we will send the new product to you immediately. Any postage charges will be refunded back to your account.

 

What if I accidentally paid more than once?

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again. Please note that any exchanges and refunds of items ordered from our website is not valid at our boutique/ store. We will not take any responsibilities for any exchange and refunds at our boutique/store without confirmation from our side.

 

When will the refund be credited back to my account?
Once you have arranged returning back the item to us, please wait seven (7) working days for our team to process the refund to be made to your to your account.

 

Can I exchange the item if I want to change the size or colour?
Yes, you can still make an exchange by Whatsapp or email here but only within 7 days after receiving your parcel and you must follow the return requirements below.

Requirements for exchange:-

1. Request made within 7 day upon receiving parcel

2. The product tag is still attached to the product

3. The condition of the product is still new and intact and not used in any way, shape or form.

4.  Return the product that you want to exchange to our address and inform us the tracking number. Exchange will be made after inspection of returned products.

There will be additional charges on postage to arrange a second delivery.